Dear Kearny Residents:
We have been intensely monitoring the spread of the coronavirus (COVID-19) outbreak over the last few weeks and have been following the guidelines set by the Center for Disease Control & Prevention (CDC), as well as those set by our state and local health authorities.
During this time of unprecedented challenges, please know that we are prioritizing three things:
- -Protecting the health and well-being of our customers and employees,
- -Supporting local health officials and government leaders as they work to contain the virus, and
- -Ensuring the provision of essential services for our customers.
During this crisis we are suspending visits by the general public to the local Kearny Water Department, so customers who pay bills in person at our location must use our website at www.mysuezwater.com, pay-by-phone 800.242.5695 or pay by mail. If needed, customers will have the opportunity to enter into a payment plan consisting of monthly installments which can be extended until the end of the year.
SUEZ will also suspend all customer field service appointments, including in-person meter readings until further notice. Field staff will only perform emergency or critical work. We will also make sure that no customer is shut off during this crisis, unless there is an emergency. The critical importance of having water available is even more heightened during this crisis as washing hands often is one of the most important things we can all do to ensure health and safety.
Please be assured that our teams are working around the clock to ensure the continuity of service across our operations. We value the trust you instill in us and we take it incredibly seriously.
For our full statement and detailed FAQ please visit: https://www.mysuezwater.com/news/our-commitment-customers